Quality Analyst (Swedish)

DKR

David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Quality Analyst (Swedish) in Riga who will perform Audits and drive quality improvement

Position: Quality Analyst (Swedish)

Location: Riga, Latvia (on-site)

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

Monitor and audit quality of customer interactions of assigned CSAs, provide root cause analysis,
Provide individual and team feedback and coaching to CSAs by...