Quality Analyst for a Leading Fintech Company

Recruitas AB

Conduct audits and improve quality according to the Quality Framework outlined in the agreement with the client. We are currently seeking candidates who are fluent in Swedish, German, Norwegian, Finnish and Dutch.
Educational / Professional Qualification
University Degree
Proven experience in Quality Management within a BPO environment (min. 2 years),
Quality monitoring and audit experience (min. 1 years),
Responsibilities
Monitor and audit quality of customer interactions of assigned CSAs,...