Qualified Team Lead for a Fintech Company
Responsibilities
To motivate, develop and mentor team members in a dynamically changing environment.
Drive process performance to achieve and exceed SLA deliverables according to associates balanced scorecards.
Meet Shrinkage, Productivity, and attrition targets.
Manage / take accountability for dips in performance with adequate reinforcement plans proactively.
Performance Management: Week on week improvement of bottom quartile performers.
Effective and consistent communication...