Customer Care Manager to Samsung

21Activa Bemanning & Rekrytering AB

Om tjänsten The Customer Care Manager will be responsible for the Customer Care team with the main responsibility to secure and optimize a high-quality Consumer Experience across all touchpoints by managing escalated Consumer claims and work proactively to improve Consumer processes. Customer Care team represents the Voice of our Customers and ensures Consumer escalations are managed and insights are analyzed and shared with relevant stakeholders. The Customer Care Manager will be over viewing...