Customer Care Manager

Jobbusters AB

Job DescriptionTo Samsung we are now looking for a Customer Care Manager!
In the role you will beresponsible for the Customer Care team with the main responsibility to secure and optimize a high-quality Consumer Experience across all touchpoints by managing escalated Consumer claims and work proactively to improve Consumer processes.
Customer Care team represents the Voice of the Customers and ensures Consumer escalations are managed and insights are analyzed and shared with relevant...